Straightforward, same as the rest of Merenyo.
This covers refunds for the paid plan, billed at $8.99/month (a lower amount is shown automatically to visitors in Ghana) through Paddle, our payment processor and merchant of record. Paddle handles the actual transaction and is who you'll see on your card statement — see the Terms of Service for the full billing terms this policy sits alongside.
Cancelling stops future charges
You can cancel any time from the Account screen, effective immediately — no future billing period is charged once you've cancelled. If you're over the free plan's limits when you cancel, you'll be shown exactly what will be removed before you confirm.
No refunds for partial billing periods
We don't refund the unused portion of a billing period you've already paid for. If you cancel partway through a month, you keep paid-plan access until that period ends, then drop to the free plan — you're not charged again, but the current period isn't prorated or refunded.
When we will refund you
- A duplicate or accidental charge.
- A charge that went through after your subscription should have already been cancelled.
- A billing error on our end or Paddle's.
Email hello@merenyo.com with your account email and what happened — we'll look into it and respond within a few business days. Because Paddle is the merchant of record, they may also handle your request directly; either path reaches the same outcome.
Changes to this policy
If we make a meaningful change, we'll update the date at the top of this page.